FAQ
We've compiled a list of common questions we receive to help you find the answers you need quickly and easily. If you can't find what you're looking for, don't hesitate to reach out to our support team for further assistance.
E/One Emergency
(801) 493-5207
What do I do if the alarm sounds?
On occasions, the pump alarm may sound and the alarm light will go on. Turn off the sound of the alarm by pressing the silence button underneath the alarm panel. The alarm light will stay on until the alarm is cleared. Do not open the control box or turn off the power to the controls of the pump.
If the alarm light is still active after an hour, then call our E/One Service line at (801) 493-5207. If the alarm sounded and the system subsequently cleared itself, you should consider what caused this to happen.
If the alarm is still active, the system has a 24-hour emergency storage capacity, depending on water usage. At these times, you should try to minimize the amount of wastewater going into the system. Contact our service line to schedule evaluation and repairs. After-hour and weekend service is available.
DO NOT ATTEMPT TO REPAIR THE UNIT YOURSELF
What if the unit becomes smelly?
When operating normally, there should be no noticeable odors coming from the unit. If it gets smelly, the unit may need flushing. Just run clean water down your kitchen, laundry, or bathroom sink for about 10 minutes. If the unit remains smelly, call Delco Western.
There are wet spots around the pumping unit and/or pipe?
The pumping unit and discharge pipe are totally sealed. If you notice wet spots around the unit or pipe and there has not been any recent rain, contact Delco Western or your local plumber to investigate.
The alarm keeps going off when it rains?
It means rainwater may be getting into your system and overloading it. Contact your local plumber to investigate.
What if there is a power failure?
If there is a power failure, reduce water use where possible. When the power comes back on, the alarm may activate until the unit clears itself. If that happens, silence the alarm and wait for an hour. If the alarm hasn't cleared after an hour after power has been restored, contact Delco Western. Some systems come with a generator plug on the control panel. If your system has a generator plug available, you can hook up your generator to run your pump during a power emergency. If you do not have that option and would like to upgrade your system, please contact Delco Western